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All members of QMS family firmly believe in customer focus during service delivery process and follow the path of:
            Vision --->> Creation --->> Discussion

to add value to the customer product, process and resources.
So as to achieve our common goal towards

   “Excellence in Quality & Continual Improvement”

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:: ISO 10001 :2007
customer satisfaction management system
ISO 10002 – Complaint handling system
Should you require any assistance in implementing ISO 10001 / 10002 Guidelines for implementing Customer satisfaction system or complaint handling system, please contact us at happycalls@qualitymanagementservices.org.This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This guidelines draws focus on :
  1. Designing Customer Feedback / complaint handling system
  2. Interpretation of the feedback parameters / complaint parameters
  3. Data Analysis of the feedback / complaint root cause
  4. Continual Improvement projects based on the feedback / corrective actions
In today’s competitive world the organizations that are proactive in managing their customers go a long way in establishing themselves as industry leaders. The best way to achieve this leadership is have an efficient customer satisfaction management system and an effective customer complaint handling system.

ISO 10001 is the standard for how an organization manages it’s customer satisfaction process and ISO 10002 talks about how an organization manages it’s complaint handling system.

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Why  ISO 14000
Internal Benefits:-
  • Improvements in overall environmental performance and compliance.
  • Provides a framework for using pollution prevention practices to meet EMS objectives.
  • Increased efficiency and potential cost savings when managing environmental obligations.
  • Promote predictability and consistency in managing environmental obligations.
  • More effective targeting of scarce environmental management resources.
  • Enhance public posture with outside stakeholders.
Competitive Benefits:-
  • Increase in process yields.
  • Less downtime through more careful monitoring and maintenance.
  • Improved utilization of by-products.
  • Conversion of waste into commercially valuable forms.
  • Reduced energy consumption.
  • Savings from safer workplace conditions.
  • Reduction of costs associated with emissions, discharges, waste handling, transport & disposal.
  • Improvements in the product as a result of process changes. Higher quality, more consistent products.
  • More efficient resource use.
 
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